> ## Documentation Index
> Fetch the complete documentation index at: https://docs.truenroll.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Document Verification
Verify a candidate's academic documents directly from the Candidate Details page. Select the documents you want to verify, initiate verification, and track the verification status from the same page.
## Start verification
* Open the candidate from **Case List** and go to **Candidate Details**.
* Click **Verify** in the top-right corner.
* Select the documents you want to verify.
* Click **Continue** to start verification.
You can select multiple documents for verification at the same time.
## Track verification status
After verification is initiated, the **Verification Status** column appears in the document table.
The status indicates where each document is in the verification workflow:
* **Not initiated**: Verification has not been started for the document.
* **In Progress**: Verification is currently being processed.
* **Verified**: Verification has finished and the result is available.
* **Failed:** Verification could not be completed for the document.
* **Closed:** Verification has been closed and no further action is required.
When verification is in progress, you can continue working on other documents while TruEnroll processes the verification.
## View verification results
Once verification is complete, the document status changes to **Verified**.
You can view the verification details by clicking the status button. You can also use the **Download Report** option to download the completed verification report.
## Related questions
Verification is typically completed within **2–3 weeks** after it is initiated. However, the turnaround time may vary depending on the document type and verification source, and may be longer when verification requires a response from the issuing university or institution.
You can select degree certificates, marksheets, and identity documents for verification.
Yes. You can select **multiple eligible documents** and initiate verification for them at the same time.
Review the reason provided for the failed verification and **use your judgment** to decide the next steps. Based on the reason, you can determine whether further action or follow-up is required.
In some cases, verification may not be possible due to **university disruptions or other circumstances that prevent us to verify the documents.**
Yes. You can cancel a verification if the case has not yet been initiated with the university. If the verification has already been initiated, contact \*\*[support@truenroll.com](mailto:support@truenroll.com) \*\*for assistance.
No. You can download the verification report only after **all selected documents have been verified.**
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