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This section explains how you can sign in, access the platform, and manage users within your account.

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Login & Authentication

You can securely access the platform using any of the following options:
  • Email OTP Login – Sign in using a one-time password sent to your email
  • Google Sign-In – Quickly log in using your Google account
  • Microsoft Outlook Sign-In – Access using your Microsoft account
These options help you sign in quickly and securely.

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Signing Up & Account Approval

When you sign up:
  • Your account is created with an “Under Approval” status
  • You won’t have access until your account is reviewed
  • The Trential team is automatically notified to review your request
Once your account is approved:
  • You’ll receive a confirmation email
  • You can start using the platform

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Your Access Type

Once approved, you’ll be assigned an access level:
  • Full Access – You can use all features and perform unlimited evaluations
  • Trial Access – You can use the platform with a limited number of evaluations
If you’re on a trial, your account can be upgraded to full access later. Just mail to support@truenroll.com.

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Adding Team Members

If you’re an administrator, you can add more users to your account:
  • Invite team members with specific roles and permissions
  • They’ll receive an email with a link to access the portal
  • Once they sign up, they’ll automatically be added to your account
This helps you collaborate with your team easily.

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What Happens After You Sign Up

  • You sign up → Your account is pending approval
  • Once approved → You get access (trial or full)
  • You start using the platform
  • If you’re on trial → You can be upgraded anytime

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How to get an account for your organization?

If your university does not yet have a TruEnroll account, you can request access by contacting our team. Once approved, you’ll receive an invitation email to join your organization’s workspace and begin evaluating candidates.

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Who can request an account?

You can request an account if you are:
  • An admissions officer
  • A registrar
  • A credential evaluator
  • An authorized university representative

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Requesting an account

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Step 1

Navigate to the TruEnroll login page and authenticate using your Email, Google, or Microsoft account
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Step 2

Provide your university details, including:
  • University name
  • Official email address
  • Department
  • Program or evaluation requirements
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Step 3

Submit your request.Our team will review the information and verify your institution/organization.
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Step 4

Once approved, you’ll receive an invitation email containing a link to activate your account.

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What happens next?

After activation, you’ll be able to:
  • Upload candidate documents
  • Review extracted data
  • Run evaluations
  • Generate reports
  • Collaborate with your team
Most requests are approved within 1–2 business days.
Yes. Account administrators can invite additional users and assign roles.
Check your spam folder or contact support support@truenroll.com.